Tag: February I

Apple Fubar

I ordered an Apple TV back when it was launched at MacWorld in January along with an XtremeMac HDMI & So I called Apple and to my delight, they told me to just keep the cable and re-added the correct item to my order.

I ordered an Apple TV back when it was launched at MacWorld in January along with an XtremeMac HDMI & Toslink Optical cable. Well on February 2 I received a notification from Apple that part of my order had shipped. When I checked they had said the HDMI cable went out. Well, FedEx came today but it was no HDMI cable. They sent me an XtremeMac RCA Audio cable. So I called Apple and to my delight, they told me to just keep the cable and re-added the correct item to my order. In addition, they upgraded my entire order to overnight when the Apple TV Ships. I love how Apple keeps their customers happy.

🙂

Apple Is Awesome

When I purchased my Intel iMac in February, I also purchased iWork ’06 with it. Half expecting them to say “Sorry, you need to purchase another copy,” I gave my rep my web order number and after a few minutes on hold was pleasantly surprised.

When I purchased my Intel iMac in February, I also purchased iWork ’06 with it. Problem is, now I need to restore my system using the restore media and I don’t want to loose my licensed copy of the software. I emailed the support team before the holiday in an attempt to find a resolution to my rather quickery problem. They wrote me back yesterday and suggested I call the Apple Care support line. Well, that’s exactly what I did today. Half expecting them to say “Sorry, you need to purchase another copy,” I gave my rep my web order number and after a few minutes on hold was pleasantly surprised. Rather than attempt to find the serial number they told me they were going to just re-order the software for me, at not additional charge, with standard overnight 🙂 All I have to say is, Apple, you ROCK!